- Dell partners with SmartPrint to bring its Australian and New Zealand customers a comprehensive Managed Print Service offering
- SmartPrint’s Managed Print Services offering is now available on all of Dell’s printing devices
Sydney, Australia – September, 2014 – Dell has announced a partnership with SmartPrint an Australian owned and run Managed Print Service (MPS) company, enabling it to offer its MPS service to all Dell customers.
Dell’s SmartPrint solutions will assist in optimising a customer’s printer production via outsourcing the supply, management and maintenance of its print, copier, scan and fax fleets. This optimisation allows for centralised management of a business’ printing solution, giving them control over their printing costs.
Recent Gartner and IDC research has shown that as much as five percent of a company’s yearly revenue is spent on printing output, adding to hidden print related IT service desk calls costs, which can be up to 23 percent of the total IT budget. Switching to a MPS can reduce overall printing and management costs by 10 – 30 percent.
“Cost management should always be a central concern for any business. Dell is committed to providing businesses with innovative ways to help monitor costs and money and SmartPrint Managed Print Service helps businesses control the spiraling cost of printing.
“This service offering is available on all Dell printing solutions and is solidifying Dell’s position as a market leader for end-to-end business solutions” says David Guevara Head of Marketing – Print and Imaging PLM for Dell.
SmartPrint MPS offering is specifically designed to remove costs by outsourcing printer maintenance and issues to a nation-wide maintenance team. This is built into the standard service, which also includes automatic toner orders and optimisation of devices including removal or redeployment of old equipment. SmartPrint Solutions also offers extensive reporting features allowing businesses to monitor print levels, such as page counts and toner levels, but also price breakdowns into cost-per-copy. Each solution is personalised to an individual company’s requirements and workloads.
SmartPrint is the MPS market leader in Australia and New Zealand offering not only these standard features but additional services such as, Print Security for data sensitive companies. This service is designed to purge the threat to data security, which has been left wide open by the hard drives built into copiers. Users and businesses have been, without realising it, storing thousands of pages documents onto these hard drives. InfoSweep, a service offered by SmartPrint, conducts a complete wipe of printers or copiers that are being removed from a company, leaving all data unrecoverable, which is offered periodically or at end-of-life.
“With IT personnel spending up to 15 percent of their time dealing with print related issues, implementing MPS within a business will greatly reduce associated printing and service costs. SmartPrint Fleet Management provides one easy cost per print solution, which covers all parts and products, labour and equipment.
“Our partnership with Dell has allowed us to offer its customers access to a highly sophisticated print management solution, allowing them to better manage office costs.” said Jason Ganis, Director, SmartPrint
Dell’s Managed Print Service Offering is now available through SmartPrint. www.smartprint.net.au
Dell Inc. (NASDAQ: DELL) listens to customers and delivers innovative technology and services that give them the power to do more. For more information, visit www.dell.com.au.
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